How to enable “Record a call” feature on Nupoint”
3300 Programming Create some Record a call ports (RAC) Device type 5420 with the same COS settings as the voicemail ports Add the RAC ports to the same huntgroup as the voicemail ports (put them at the...
View ArticleNupoint list of Licenses
You can check the Nupoint licenses from putty, Login to the MAS with putty using root. Issue the command getids -l
View ArticleVisual Voice Mail with Nupoint
All that is needed to make Visual Voice Mail work with the NUPOINT is to fill in the form, Voice mail / External Visual VM Put in the IP address of the NUPOINT and hunt group number with the NUPOINT ports
View ArticleNupoint FCOS to get CLI on voicemails
You will need FCOS 262 264 & 280 With out these when you receive a voice mail the caller will show from “unkown”
View ArticleMessage Waiting indication going out
Issue: Message waiting light is going out even when voice mails have not been listened to. Cause: System has a setting which turns the lights off after 24hours is default programming Solution: Change...
View ArticleVisual voice in MiCollab client and NUpoint
Just had an issue where some of the MiCollab clients could not see their voicemails in the visual voice window. I knew I had it set correctly as all accounts were using same licenses and FCOS The...
View ArticleMWI tool on MAS/Nupoint
Useful tool to turn on/off MWI lamps from the MAS/Nupoint console. Logon to MAS via putty – if you don’t know how, see my other post Instead of logging on as “admin” use “root” with the same password...
View ArticleNupoint – How to export callflows
Callflows for mailboxes can be found in usr/vm/val5/callflows use winscp or other secure ftp client to download the files either for backup or copy to another mailbox / system.
View ArticleMitel Nupoint transfer to operator
Problem: You have prgrammed a destination in the mailbox for when the caller dials 0 for the operator but it does not transfer and instead asks you for the password to the mailbox Solution: Mitel User...
View ArticleStop caller from hearing menu after leaving voicemail
Problem: Caller arrives at voicemail to leave a message when they have finished leaving a message the Nupoint gives them options to leave another message or return to the operator. Of course in certain...
View ArticleNupoint Event recorder
Nupoint miss dialling? Here is what you need to do. to set event recorder up you will need to access NuPoint text console. To enter Event Recorder. S > V > Configure ER C > Choose message...
View ArticleHow to use SFTP to backup MSL e.t.c
Log into the MSL using putty. If you don’t know how to then check out this earlier post Log in a “root” and use same password as “admin” (Normally) First of al you need to get the RSA key fro the SFTP...
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Linux – log ping command results with time and date
If you have a need to test that a link is stable between servers e.g. between an MBG and a Micollab you can use his command to log the results of the ping command to a log file ping -i 5 10.150.0.5 |...
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How to: Extract Greetings from Call Director
LOCATING THE CALL FLOW AND MESSAGE NUMBER: 1. Log into NPM as root via putty. 2. Navigate to /usr/vm/val5/Callflows using “cd /usr/vm/val5/Callflows” 3. Use cat command to view callflow that contains...
View ArticleHow to copy mailbox Name or Greeting recording to use on a new server
Title How to copy mailbox Name or Greeting recording to use on a Nupoint new server Mitel Tech document # HO2013 Objective How to Export Greeting and Export Name to copy mailbox Name or Greeting...
View ArticleStandalone-NuPoint to NuPoint-MiCollab migration
In the release notes for MiCollab version 8.1.0.61 there is a small section on migrating standalone nupoint to micllab nupoint It appears there are some scripts but these are available from Mitel...
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Micollab: Voicemail to email troubleshooting.
After adding your email server IP/FQDN in email settings you have left some test voicemails but no email arrives! You check the “qmail.current” log under “View log files” and find the issue, whew. How...
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Micollab: Voicemail to email not being sent
So you enabled FCOS option 289 UM-SMTP but no emails arrived when voicemail are left. You have added email server details in this form: Add you have checked the “qmail/current” logs but there is no...
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Micollab: Voicemail to email FCOS options required
After adding feature 289 to the FCOS for your user you expected voicemail to email to work. Not with out these extra options! These are the FCOS options you need As well as the email server IP/FQDN...
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How to : Retrieve voicemail messages from a Micollab backup
Rarely you need to un-delete a voicemail message. Or maybe you need to migrate users from one nupoint to another but not restore the whole backup If you have a backup file from the Nupoint or Micollab...
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